How is this different from a chatbot I can set up myself?
Unlike generic chatbots, we custom-build each AI agent specifically for your business. We learn your products, services, and how you communicate with customers, then train the agent to respond exactly as the founder would. It's a fully managed service.
How long does it take to build my AI agent?
Typically 21-28 business days from the Date of NDA to your agent going live. This includes the Initial Discovery Call, Agent Building, Training, Testing, and Deployment on your WhatsApp.
How does meeting scheduling work?
When a customer requests a meeting through WhatsApp, your AI agent checks availability, confirms the booking, and sends a Google Meet link — all within the conversation, automatically.
What kind of support do I get?
All packages include customer support via email. Response times vary by package: within 36 hours (Startup), 12 hours (Growth), or 1 hour (Enterprise). We handle maintenance, updates, and any issues.
Can the AI handle multiple types of tasks?
Yes! With the Growth package, your agent is trained on 3 different use cases (e.g., customer support, lead qualification, and booking). Enterprise packages support unlimited use cases with separate workflows and customisations.
What if my business changes or I need updates?
We provide ongoing maintenance as part of every package. If your business adds new products, changes policies, or needs workflow adjustments, we update your AI agent accordingly. Just reach out via email.
Do I need a WhatsApp Business account to get started?
Yes, you'll need a WhatsApp Business account. If you don't have one yet, don't worry — we guide you through the entire setup process during onboarding, including connecting to the WhatsApp Business API.
Can the AI hand off conversations to a human agent?
Absolutely. Your AI agent is trained to recognise when a conversation requires human intervention — such as complex complaints, sensitive issues, or specific customer requests. It seamlessly transfers the chat to your team with full conversation context so nothing is lost.
What languages does the AI agent support?
Our AI agents support 50+ languages and automatically detect the language your customer is using. The agent responds fluently in the same language, allowing you to serve a global customer base without hiring multilingual staff.
How is my customer data protected?
We take data security seriously. WardiereAI is fully GDPR compliant, SOC 2 Type II certified, and ISO 27001 certified. All data is encrypted in transit and at rest, and we never share your business or customer data with third parties.
How can I see WardiereAI in action before committing?
We offer a live demo where we walk you through exactly how a custom AI agent would work for your business. During the demo, you'll see real examples of customer conversations, data collection, and meeting scheduling tailored to your industry. Simply reach out via our contact page to book a demo.
Do I need any technical knowledge to use WardiereAI?
Not at all. WardiereAI is a fully managed service — we handle all the technical work including building, training, deploying, and maintaining your AI agent. You simply tell us about your business, and we take care of the rest.
What happens if the AI gives an incorrect answer?
During the training phase, we rigorously test your agent against real scenarios to minimise errors. If an incorrect response does occur after deployment, our team reviews it and retrains the agent to prevent it from happening again. Enterprise clients receive priority corrections within 1 hour.
Can I cancel or change my plan at any time?
Yes, you can upgrade, downgrade, or cancel your plan at any time. Changes take effect at the start of your next billing cycle. There are no long-term contracts or hidden cancellation fees.
How does automatic data collection work?
Your AI agent collects customer information during conversations — such as names, emails, phone numbers, and enquiry details — and automatically logs it into organised Excel sheets or your CRM. No manual data entry required.
Does the AI agent work outside business hours?
Yes, your AI agent operates 24/7, 365 days a year. It handles customer enquiries, schedules meetings, and collects data around the clock — so you never miss a lead, even while you sleep.